Your privacy is more than a formality to egames99. This document transparently explains how we collect, use, store, and protect the personal information of every one of our Malaysian members.
Six core principles that shape how egames99 handles your privacy
All your personal data is stored in encrypted format using AES-256 standards. Even in exceptional circumstances, your data cannot be read without the correct key.
Egames99 has never and will never sell your personal information to any third party for commercial purposes. Your data is not a business commodity for us.
We are transparent about what data is collected, why it is collected, and how it is used. There is no hidden data collection or undisclosed purpose.
You have the right to access, correct, request a copy of, or request the deletion of your personal data held by egames99 at any time.
Egames99 is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). All our data handling practices are designed to meet local legal requirements.
In the event of a data breach affecting your information, egames99 is committed to notifying you within 72 hours of confirming the incident.
This Privacy Policy describes how egames99 ("we" or "platform") collects, uses, discloses, and protects your personal information when you use the egames99 website, mobile app, or any of its services. By using the egames99 platform, you agree to the practices described in this Privacy Policy.
When you register an egames99 account or use our services, you may provide the following information:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity | Full name, MyKad/passport number, date of birth | Identity verification (KYC), age verification |
| Relationship | Malaysian phone number, email address | Account communications, customer support |
| Address | Residential address, city, postcode, state | KYC compliance, VIP physical gift delivery |
| Financial | Bank account number, e-wallet details (TNG, GrabPay, DuitNow) | Processing of deposits and withdrawals |
| Log In | Username, password (stored as a hash) | Account security |
| Support | Chat content, complaints, feedback | Dispute resolution, service improvement |
When you use the egames99 platform, our systems automatically collect technical information necessary to ensure the platform operates securely and reliably:
Egames99 does not collect precise location data (GPS) from your device without your consent. Approximate location data derived from your IP address is used solely for security verification and is not shared with third parties.
Egames99 uses your personal information for the following purposes:
Egames99 only processes your personal data on a valid legal basis under Malaysia's PDPA 2010, including your consent, contractual necessity, legal obligations, and legitimate interests that do not override your privacy rights.
Egames99 does not sell your personal data. We only share information with specific parties under limited circumstances and with strict security controls:
egames99 Guarantee: All third parties who receive your data are bound by data protection agreements requiring them to handle your information to the same or higher security standards as egames99. They are not permitted to use your data for any purpose other than those specified.
Your personal data is stored on servers housed in internationally certified data centres. All data centres used by egames99 comply with rigorous physical and digital security standards, including biometric access control, 24/7 surveillance, and redundant backup systems.
Egames99 implements multiple layers of security to protect your data:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account identity data | For the duration of the active account | Service requirements |
| Financial transaction records | 7 years after transaction | Malaysian legal compliance |
| KYC & verification logs | 7 years after account closure | AML/KYC Obligations |
| Support communication logs | 3 years | Dispute resolution |
| Platform activity log data | 2 years | Security & fraud detection |
| Marketing data (where consent has been given) | Until you withdraw your consent | Promotional communications |
Egames99 uses cookies and similar technologies to keep the platform running smoothly and to enhance your experience:
You can manage your cookie preferences through your browser settings. However, disabling essential cookies may affect the functionality of the egames99 platform. For non-essential cookies, you may withdraw your consent at any time via the privacy settings section in your egames99 account.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by egames99:
Request a copy of your personal data held by egames99.
Request correction of inaccurate or incomplete data.
Request data deletion under certain circumstances permitted by law.
Object to the processing of your data for direct marketing purposes.
Receive your data in a machine-readable format.
Request a restriction on data processing in certain circumstances.
To exercise any of the rights above, contact the egames99 privacy team by email at privacy@egames99.biz or via the platform's Live Chat. We will process your request within 30 business days.
In certain circumstances, your data may be transferred to or stored outside Malaysia — for example, when international cloud infrastructure is used. When this occurs, egames99 ensures that such transfers are safeguarded by:
Egames99 does not transfer personal data to countries with inadequate data protection standards without appropriate additional safeguards. Any cross-border data transfer is subject to strict controls and written agreements.
The egames99 platform is strictly for users aged 18 and above. egames99 does not knowingly collect or store any personal data from individuals under the age of 18. Should we discover that data has been collected from a minor, we will promptly delete that data and close the associated account.
If you believe your underage child has registered an egames99 account, please contact us immediately at privacy@egames99.biz and we will take immediate action.
For any enquiries regarding this Privacy Policy, requests to exercise your privacy rights, or complaints relating to the handling of your personal data, please contact:
Egames99 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Material changes will be communicated to you via your registered email or in-platform notification at least 14 days before taking effect. Continued use of the egames99 platform after such notice constitutes acceptance of the updated terms.
Have questions about your privacy? We understand that legal documents like this can be confusing. Feel free to reach out to the egames99 support team — we're happy to explain things in plain language, not convoluted legal jargon.
Egames99 takes the protection of your data seriously. Register a free account today and enjoy a safe, fair, and responsible Malaysian online casino experience.