Egames99 Platform Terms & Conditions of Use for Malaysian Members

By registering for or using the egames99 platform ("Platform"), you agree to be bound by all terms and conditions contained in this document. If you do not agree with any part of these terms, please do not use egames99's services. These terms apply to all users of the egames99 platform in Malaysia.

1. Definitions and Interpretation

In these Terms & Conditions, the following words and expressions carry the meanings defined below:

• "egames99" – refers to the platform, website, mobile application, and all services provided under the egames99 name.
• "Member" or "You" – refers to any individual who has registered and holds an active account with egames99.
• "Account" – refers to the personal account registered by a member on the egames99 platform.
• "Balance" – refers to the amount of money in Malaysian Ringgit (RM) available in a member's egames99 account.
• "Bonus" — refers to credits, rewards, or additional benefits granted by egames99 to members through various promotions.
• "Wagering Requirement" — the minimum wagering requirement that must be met before any bonus or credited amount can be converted into withdrawable funds.
• "KYC" – Know Your Customer, the identity verification process required by egames99 to comply with security procedures.
• "Games" — all types of games and wagering activities available on the egames99 platform, including Live Casino, table games, slots, and Sports Betting.

2. Registration Eligibility & Account Usage

2.1 Age Requirement

To register and use the egames99 platform, you must be at least 18 years of age at the time of registration. egames99 takes this responsibility seriously and will conduct age verification during the KYC process. Any account found to be held by a minor will be closed immediately and all remaining funds will be frozen pending investigation.

2.2 One Account Per Member

Each individual is permitted to hold and use only one (1) egames99 account. Operating more than one account under the same individual — whether under your own name, another person's name, a different address, or any other method — is strictly prohibited and constitutes a serious breach of these Terms & Conditions.

2.3 Accurate Registration Information

You must provide accurate, complete, and up-to-date information during registration. This includes your full name as stated on your MyKad or passport, an active Malaysian phone number, your exact date of birth, and a valid email address. egames99 reserves the right to request document verification at any time to confirm the accuracy of the information provided.

2.4 Geographic Restrictions

The egames99 platform is designed and intended for players in Malaysia. Players accessing the platform from outside Malaysia are responsible for ensuring their use complies with the local laws of their country. egames99 is not liable for any legal violations arising from use of the platform outside Malaysia.

3. Deposits & Incoming Transactions

3.1 Accepted Deposit Methods

Egames99 only accepts deposits via legitimate payment methods recognised in Malaysia. Accepted methods include:

• Touch 'n Go eWallet
• GrabPay
• Boost eWallet
• ShopeePay
• DuitNow (Instant Bank Transfer)
• FPX Internet Banking – Maybank2u, CIMB Clicks, RHB Now, and other supported Malaysian banks

3.2 Deposit Limits

Method	Minimum Deposit	Daily Maximum	Processing Time
Touch 'n Go eWallet	RM20	RM10,000	Instant
GrabPay	RM20	RM10,000	Instant
Boost / ShopeePay	RM20	RM5,000	Instant
DuitNow	RM50	RM50,000	Instant
FPX Internet Banking	RM50	RM50,000	Instant

3.3 Source of Funds

By making a deposit, you confirm that the funds are your own, lawfully obtained, and not derived from any illegal activity. egames99 reserves the right to request proof of the source of funds where suspicious transactions are identified. Failure to provide satisfactory evidence may result in your account being frozen.

4. Withdrawals & Outgoing Transactions

4.1 Withdrawal Requirements

Before your first withdrawal is processed, you must complete the KYC process by submitting a copy of your valid MyKad or Malaysian passport. Withdrawals may only be made to an account or e-wallet registered in your own name — transfers to third parties are not permitted.

4.2 Withdrawal Limits by Status

Member Status	Daily Limit	Processing Time
Regular Member	RM2,000	1–3 hours
Silver VIP	RM3,000	1 hour
Gold VIP	RM8,000	30 minutes
Platinum VIP	RM15,000	15 minutes
Diamond VIP	RM30,000	Immediate
Elite / Royal VIP	RM60,000+	Instant (priority)

4.3 Withdrawal Security Checks

Egames99 reserves the right to conduct additional security checks before approving withdrawals deemed unusual. This may take 24–48 hours in certain cases. These checks are carried out to protect the security of your account and funds.

5. Bonuses, Promotions & Rewards

5.1 General Bonus Terms

All bonuses offered by egames99 are subject to wagering requirements and the specific terms stated in each promotional offer. By claiming a bonus, you agree to all applicable terms.

5.2 Wagering Requirement

A wagering requirement means you must place bets totalling a specified amount before bonus funds can be converted into withdrawable cash. For example, a RM100 bonus with a 10x wagering requirement means you need to wager a total of RM1,000 before you can withdraw funds from that bonus.

5.3 Additional Bonus Terms

• Each bonus may only be claimed once per promotion unless otherwise stated.
• Bonuses are non-transferable and cannot be shared with other members.
• Egames99 reserves the right to void bonuses if there is evidence of abuse or fraud.
• The bonus expiry date is stated in the terms of each promotion.
• Egames99 reserves the right to modify, suspend, or cancel any promotion at any time with reasonable notice.

5.4 egames99 VIP Programme

The egames99 VIP Programme has six tiers: Silver, Gold, Platinum, Diamond, Elite, and Royal. Each tier carries its own eligibility requirements, benefits, and limits. VIP status is reviewed every six months based on playing activity. Full details of the VIP programme are available on the VIP Rewards page.

6. Betting, Games & Results

6.1 Final Decisions

All game results on egames99 are final. For casino games, outcomes are determined by an independently certified RNG (Random Number Generator) system. For live dealer games, outcomes are determined by the dealer using real physical equipment broadcast in real time.

6.2 Sports Betting

For Sports Betting including Malaysia Super League football, EPL, Champions League, badminton, and other sports:

• Once confirmed, bets cannot be cancelled, except under specific circumstances such as a match cancellation.
• If a match is postponed by more than 12 hours from the original scheduled time, bets will be voided unless the match is played within the same season.
• Egames99 reserves the right to void bets placed at odds that are clearly incorrect due to a technical error.
• Maximum betting limits vary by match, league, and market type.

6.3 Prohibition on Game Manipulation

Any attempt to manipulate game outcomes, use automated software (bots), unauthorised artificial intelligence systems, or any other method to gain an unfair advantage is strictly prohibited and may result in immediate account closure.

7. Account Security & Member Responsibilities

7.1 Password & Access

You are solely responsible for the security of your egames99 account password and login credentials. Do not share your login details with anyone. egames99 will never ask for your password via email, WhatsApp, or any other communication channel.

7.2 Suspicious Account Activity

If you become aware of or suspect that your account has been accessed by an unauthorised party, contact the egames99 support team immediately via Live Chat. egames99 is not liable for any losses resulting from unauthorised access caused by a member's failure to safeguard their account information.

7.3 Updating Personal Information

You are responsible for ensuring that the information on your egames99 account is always current and accurate. Any changes to details such as your phone number or email address must be reported to egames99 as soon as possible through customer support.

8. Account Suspension & Closure

8.1 Closure by Member

You may close your egames99 account at any time by contacting customer support. Prior to closure, any eligible balance will be refunded via the same payment method used for your last deposit, subject to the required security checks.

8.2 Closure by egames99

Egames99 reserves the right to close or suspend a member's account under the following circumstances:

• Violation of any term set out in this document.
• Confirmation that a member is under 18 years of age.
• Any activity suspected to involve fraud, money laundering, or other illegal conduct.
• Use of more than one account.
• Use of a VPN or other methods to conceal geographic location.
• Systematic abuse of bonuses or promotions.

9. Responsible Gaming

Egames99 is deeply committed to the well-being of our members. We believe that entertainment should remain just that — entertainment, never a burden. To that end, egames99 provides a range of tools to help you play responsibly:

• Deposit Limit: Set a limit on how much you can deposit per day, week, or month.
• Loss Limit: Set a maximum loss limit within a defined time period.
• Session Limit: Limit how long you can play in a single session.
• Platform Break: Take a break from the platform for a duration of your choice (1 day, 1 week, 1 month).
• Self-Exclusion: Fully exclude yourself from the egames99 platform for an extended period.

For more information, please visit egames99 Responsible Gaming page.

10. Complaints & Dispute Resolution

If you have a complaint regarding any aspect of egames99's services, please follow the procedure below:

1. Step 1 – Contact Support: Reach the egames99 support team via Live Chat or email at support@egames99.biz, clearly stating the details of your complaint.
2. Step 2 – Response Timeframe: egames99 will provide an initial response within 24 hours and full resolution within 5 business days.
3. Step 3 – Escalation: If you are not satisfied with the resolution provided, you may request that your case be escalated to a senior supervisor.

11. Amendments to Terms & Conditions

Egames99 reserves the right to modify, add, or amend these Terms & Conditions at any time. Members will be notified of material changes via their registered email or in-platform notification at least 7 days before the changes take effect. Continued use of the egames99 platform after the effective date constitutes acceptance of the updated terms.

12. Governing Law

These Terms & Conditions are governed by the laws of Malaysia. Any dispute that cannot be resolved amicably will be referred to the appropriate courts of jurisdiction in Malaysia.