Egames99 believes that genuine entertainment starts when you play within your comfort zone. We provide tools, guidance, and support to ensure your gaming experience stays positive, in control, and enjoyable.
Six tools you can activate yourself within the egames99 platform — no questions asked, no judgment
Set the maximum amount you can deposit into your egames99 account on a daily, weekly, or monthly basis. Limits take effect immediately once set.
Cap how much you can lose in a day, week, or month. Once the limit is reached, you will not be able to place new bets until the limit period resets.
Set a limit on how long you can spend on the platform in a single session. When the time is up, you will be automatically logged out for a healthy break.
Take a break from egames99 for 24 hours, 3 days, 7 days, or 30 days. During the break period, login will not be permitted even if you still wish to play.
Exclude yourself entirely from the egames99 platform for 6 months, 1 year, or permanently. This is the most powerful tool available for those who need an extended break.
Opt out of receiving promotional emails, bonus offers, or marketing notifications from egames99. You can still use the platform without being interrupted by unwanted offers.
Responsible gaming starts with self-awareness. The questions below can help you assess whether your gaming habits are still in a healthy balance. This is not a formal test, but a useful self-reflection for all egames99 players.
If you answer "yes" to three or more of the questions below, we encourage you to use egames99's self-control tools or speak with our support team — they're ready to help, without any judgment.
0–2 "Yes": You appear to be gaming responsibly. Keep using egames99's limit tools to stay in control.
3–4 "Yes": You may want to reassess your gaming habits. Try using egames99's Deposit Limit and Loss Limit tools now.
5+ "Yes": We encourage you to speak with the egames99 support team or activate Self-Exclusion. Reach out to us — we're here to help.
Players who gamble responsibly tend to display the following habits. Use these as your guide to a positive egames99 experience:
A straightforward process that can be completed in under 2 minutes
Open egames99 and log in to your account using your credentials.
Click your profile icon and select "Account Settings" or "Responsible Gaming".
Choose the type of limit you want to set: deposit, loss, session, or break.
Enter the desired limit amount in MYR (RM) or the time duration you prefer.
Click "Save" and confirm via the OTP code sent to your phone number.
| Limit Type | Duration Options | In Effect | Adjustable |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediate (reductions) | Lower = immediate; Higher = 7 days |
| Loss Limit | Daily / Weekly / Monthly | Immediately | Lower = immediate; Higher = 7 days |
| Session Limit | 30 min / 1 hour / 2 hours / Custom | Next session | Can be changed at any time |
| Temporary Break | 24 hours / 3 days / 7 days / 30 days | Immediately | Cannot be shortened |
| Self-Exclusion | 6 months / 1 year / Permanent | Immediately | Cannot be cancelled before the period ends |
Important: When you set a reduction limit (for example, lowering your deposit limit from RM500 to RM200), it takes effect immediately. However, for limit increases, egames99 applies a 7-day waiting period as an added safeguard to protect you.
Recognising the early signs of a problem is the first step toward getting help
Constantly running short of money, falling into debt, or borrowing just to play are serious red flags.
Feeling irritable, restless, or low when not playing; or relying on gaming just to feel normal.
Conflicts with family or friends over time and money spent on gaming.
Missing work, declining performance, or frequent tardiness due to late-night gaming sessions.
Lying to loved ones about the time or money spent on gaming.
Continuing to play in an attempt to recover losses even as the situation worsens.
Losing track of time; consistently playing far longer than planned.
Tried to stop or reduce gaming multiple times but always failed without outside help.
Self-exclusion is the most definitive step you can take to protect yourself. egames99 makes this process as simple and as swift as possible, because we understand that when this decision needs to be made, it needs to be made quickly.
You can initiate self-exclusion via Live Chat 24/7 or directly through the "Responsible Gaming" section in your egames99 account settings.
Choose between a 6-month, 1-year, or permanent exclusion. Think carefully before deciding – we recommend longer periods for your safety.
A brief verification process is required to confirm that this request is coming from the account owner.
The account will be locked immediately. Any available balance will be processed within 5 business days to your account.
Choose the period that best suits your needs
For players who need time to reflect or a temporary break from the platform.
24 hours – 30 daysFor players who want a longer, more meaningful break from all activity.
6 months – 1 yearFor those who wish to stop entirely. The account is permanently closed and cannot be reopened.
Permanent / ForeverThe egames99 support team is trained to assist you in a non-judgmental and empathetic way. We know that asking for help takes courage, and we respect every player who takes this step.
Answers to the most frequently asked questions about responsible gaming at egames99
Egames99 provides all the tools you need to stay in control. Register a free account and set your limits from the start — that is the best way to enjoy gaming responsibly.